Guardian Alarm Employees Collect Christmas Gifts For Needy Children

Southfield, MI - For the second year in a row, Guardian Alarm employees decorated shoeboxes and filled them with clothes, candy, school supplies and other items that will be shipped to needy children throughout the world as part of the Operation Christmas Child program from Samaritan's Purse charitable organization.

"We collected gifts as a group last year and it went so well we just had to do it again this year," explained Joey Ritz, manager of Guardian Alarm's Sales and Installation Administration team. She continues, "We have so many caring people here that I knew we could collect a lot of boxes."

A total of 24 boxes were packed, labeled and prepped for drop off. Each box is geared toward a specific age (from 2 to 14) and sex, and can be tracked so that the giver knows exactly where their donation is sent. For more information on this program, visit samaritanspurse.org.

Guardian Alarm is one of North America's largest privately owned security companies and was founded in 1930. Contact us 24-7 at 1-800-STAY-OUT (782-9688) or guardianalarm.com. Follow us at facebook.com/guardianalarm or twitter.com/GuardianAlarmCo.

Dedication to Great Service Sets Guardian Alarm Apart From Competition

Steve Nowakowski

“I would like to take a moment to recognize Steve (Nowakowski) for excellent customer service. I have a phone response module on my alarm that I hadn't used in quite some time and couldn't remember how to use it correctly. Steve took the time to review the operations of the module with me and was able to look up the codes. He then took the time to find the operations manual for the module and sent that to me. I really appreciated the time he took over a couple of phone calls and the thoroughness of his approach. He was incredibly easy to work with and very professional in his approach.”
Jenn L. – Clarkston, MI

"One of the best techs I have ever dealt with," raves customer!

Bill S., a customer from Florida, wrote us recently about one of our home security system installers Brandon Robert: “Our Guardian tech is by far one of the best techs I have ever dealt with. Not only is Brandon good at what he does, but he is very consumer oriented with very good technical skills. My comments are echoed by everyone we know in Heathrow who Brandon has done work for. You are fortunate to have him in your organization.” 

 Here's a video from last year that captures Brandon in action!

For more information about Guardian Alarm visit our website or call us 24-7 at 800-782-9688.

Florida's Best Home Security Systems

More kind words about our installer Zachary Hall from another satisfied customer:

“Zach was very professional and polite. He answered all my questions and made me feel like a part of the Guardian family.” Betsy W. – Green Acres, FL

Guardian Alarm of Florida is located at 1189 Hypoluxo Road in Lantana, FL 33462. Call 800-932-7233 or visit our website for more information.

ADT Home Security Customers Flocking to Guardian Alarm

Yet another ADT customer has made the switch to Guardian, courtesy of our sales rep Mike Cherne:

“Transferring over to Guardian Alarm from ADT was probably the BEST decision I made this year! Almost immediately I saw a night and day difference. I rest easier now that Guardian is on the watch. The installer was professional, courteous, informative and just plain nice. I will refer Guardian to everybody I meet. Oh, you too were a great help during the entire process. Merry Christmas to the entire team at Guardian Alarm.” Ronald P. – Redford, MI

"Just the Best" Fire Alarm Systems According to Satisfied Customer

Ivonne D. from Pembroke Lakes Academy raved about Florida service technician Peter Tweddle (pictured), stating that “he is the most courteous technician she has come across. He took the time to explain how to properly reset a pull station on the fire alarm that a child had tripped. He wrote instructions for me in case this happens again as well.”

She stated he was “just the best” and that she was extremely happy with the service that he and Guardian Alarm provides.

Chris Chandler: Over 20 Successful Years in Home Security Sales

There are many reasons why Chris Chandler (pictured) has been such a successful member of Guardian Alarm's sales team for over 20 years, but the number one reason is that customers love him!

 

Cynthia W. from Windsor, ON wrote us recently about him, “Please give Chris Chandler a shout out. I got Alarm systems for Shantelle and Amber and he was awesome!”

Keys to Securing New Home Security Customers

Kind words from a new customer about our sales rep Debbie Richardson (pictured).

"Debbie did an awesome job and I felt very comfortable with her. I had appointments with several alarm companies and chose Guardian Alarm because of Debbie." Sabrina B.

Customers Love Guardian Alarm's Installation Team

Guardian Alarm Installer Demetrius Sinclair

As one of the nation's largest independently and family owned security companies, Guardian Alarm attributes much of our success to the hard work of our Installation Team. Here's just one of the comments from our many satisfied new customers:

“I wanted to compliment your installer. Demetrius is wonderful—super professional, super nice! I appreciate all of the help.” Kristen H. – Detroit, MI

For more information about Guardian Alarm visit our website guardianalarm.com.

Michigan Sales Admin Team Awarded

Congratulations to Jane Pardon, Kirby Hicklin, Melissa Maltby, Karen O'Connor, and Chelsea Chanady on their shared award!

Another Satisfied Guardian Alarm Customer

“Your installer Ken Domurat was professional, courteous, patient and polite. I can’t say enough good things about him.” Brian B. - West Bloomfield, MI

 

For more information about Guardian Alarm's home security systems, visit the website or call 1-800-STAY-OUT.

 

Ken Domurat: Guardian Alarm Home Security System Installer

Support the Guardian Alarm Movember Team

(From L to R) Tom Furlong, Jeff Cantwell, Larry Quentin, Nick Carpen, Brian Walsh, John Acker and Curtis Seely.

Some of the gentlmen from our Southfield, MI office have created a team to help raise awareness and funds for men's health campaigns as part of the 2013 Movember program.

From the Movember website:

"As an official global charity, Movember’s vision is to have an everlasting impact on the face of men’s health. During November each year, Movember is responsible for the sprouting of millions of moustaches on men's faces around the world. Through the power of the Mo, vital funds and awareness are raised to combat prostate and testicular cancer and mental health challenges."

Visit the Guardian Alarm Movember team page for more info!

Guardian Alarm of Canada Featured on CTV News

Rachel Koenig Awarded by Guardian Alarm

Happy Halloween From Guardian Alarm!

Employee Celebrates 25 Years at Guardian Alarm

Letitia Warford has been with Guardian Alarm for over 25 years. A party was thrown in her honor to acknowledge the anniversary and to celebrate her achievement!

If you are interested in a career with Guardian Alarm, you can search for job openings and apply online via the "CAREERS" link on our website guardianalarm.com.

For more info you can also call 1-800-STAY-OUT (800-782-9688).

Guardian Alarm cameos in Red Dawn remake!



We didn't see the "Red Dawn" remake when it was released in theaters last year, but we remember when it was made. Even though the film is set in Washington it was actually shot in the Detroit area near our corporate headquarters. An eagle eyed viewer recently watched the movie and they were kind enough to point out to us that our window sticker makes a brief appearance in the film. In fact, you can see it here behind Connor Cruise, who is the adoptive son of Tom Cruise.

 

You can see Josh Hutcherson (Peeta from the "Hunger Games") run past our sticker at the bottom of the window of a Subway shop.

Our logo has also appeared in the short lived TV show "Detroit 1-8-7." If you see our logo in any Detroit shot movies or television shows, please send them our way. We would love to share them with everyone.

"My decision to switch from ADT to Guardian was absolutely the right one."

Our Security Consultant Tony Fisher received this wonderful letter from new customer Julie O. from Grosse Pointe Farms:
 

Residential Installer Don Cook

"First I would like to thank you for being professional and knowledgeable about the Guardian Alarm products. The installer, I believe it was Don (Cook), was also efficient, knowledgeable and very friendly which only confirmed that my decision to switch from ADT to Guardian was absolutely the right one.


My friend suggested Guardian, another recent customer, after I complained about how ADT had been giving me a difficult time about switching an account into my name so that I COULD PAY THE BILL. After three calls to ADT without success I called Guardian and what a difference, professional, knowledgeable and more advanced equipment and services for less. I am a Guardian Alarm customer for the duration."

Another Successful Commercial Security System Installation

Kind words for our Commercial Installer Alan Bahling:
 

“Would you please pass along how happy we are with the choice of Al to install our new systems?  He has had some difficult wiring to do and he has done it speedily, without marring ceilings and walls. And most importantly, allowing our patient care functions to go on tranquilly. We really appreciate his work and we're very happy with the system components you recommended within our budget.”

Justine B. Corday - Orthopaedic Surgical Institute

Guardian Alarm Converts New Home Security Customer

Kudos to our Security Consultant Mark Gustin on converting another satisfied customer!

 "I just wanted to write and give a compliment to your company and our new security system. We switched from another company that we were having nothing but trouble with and what a difference it was dealing with Guardian. The salesman Mark, the installer and the equipment are all top notch. We have only been a customer for less than a week but we are very impressed so far." Joel W. - Bay City, MI

Letter From ADT Customer On Why She Switched To Guardian Alarm

Tony Fisher
Guardian Alarm
Security Consultant

Dear Tony,

Thank you again for taking the time to discuss home security options last week. Per our discussion, I’d like to explain why we decided to switch to Guardian.

Our home was secured by Brinks Broadview 11 years ago and was transferred to ADT when they acquired Brinks. We had a great experience with Brinks, but once they were acquired by ADT we saw some dramatic changes. Calling customer service to inquire about a low battery or to ask a simple question became a long, drawn out ordeal. I was transferred multiple times because someone “special” had to handle my inquiry since I was a Broadview customer. The right hand had NO idea what the left hand was doing. No matter what they tell their customers, ADT and Brinks are not operating as one, unified company.

ADT lost a long-time customer (11 years) due to their inefficiencies and poor customer service. They have absolutely no interest in servicing their customers and made no effort to retain me as a customer when we contacted them to cancel our service.

On a more positive side, our new Guardian alarm system was installed today. Everything went well and we are looking forward to working with Guardian. We have received great customer service so far and we are especially pleased to support a local, family-owned business.

Best regards,

Lisa B. - Detroit, MI (10/9/13)

Customer Raves About Guardian Alarm Customer Service

"I have written to express my appreciation for the outstanding customer service that Ms. Corrine provided me approximately two weeks ago when I called in regards to a problem that I had with my bill. She was extremely professional and courteous. Employees like her are a valuable asset to your company." Doris H. - Detroit, MI (9/18/13)

Amazing Testimonial About Video Camera Security System

For more information about Guardian Alarm's video security systems, or any of their other services, visit their website or call 1-800-STAYOUT (782-9688).

Alan Placek Promoted to Sales Manager

We are pleased to announce that Alan Placek has been promoted to the Michigan Residential Sales Manager.

Alan has been with Guardian for over 4 years, working in both our commercial and residential sales departments. Alan has been one our top sales representatives during his time with Guardian. We are confident that Alan will guide the team to even greater success in the future.

Congratulations, Alan!

 

 

“I am a long time client of Guardian Alarm. I recently relocated and continued my service. Technician Brandon Robert completed my new service and activation. He was very professional, hard working, and courteous. Most of all, he completed all of my alarm needs with some additional recommendations. Brandon is knowledgeable and efficient. We appreciated his service and recommendations. Thank you Brandon and Guardian Alarm.” Ralph M. – Rockledge, FL

For more information visit Guardian's website.

Guardian Alarm of Florida offices in Lantana, FL

Alarm Monitoring Unaffected By Widespread Power Outage

The Guardian Alarm headquarters and monitoring station in Southfield, MI was among the over 145,000 DTE Energy customers that lost power last Friday due to storms that hit the Metro Detroit area.

Guardian, however, was prepared explains Director of Information Technology, Joel Mallory, "Late last year we completed our generator project to directly address situations such as these." In November of 2012 a new 350 kilo-watt (KW) generator was installed that powers the entire building. A new rooftop 100 KW generator was also installed as a back up to the main generator. The smaller generator is capable of running our facilities’ core infrastructure, including the monitoring station.

"We have tested both of our new generators several times. However, this is the first extended, real world run and everything worked exactly as planned," stated David Labby, who oversaw the installation of the new generators and is Technology Manager for Guardian Alarm.

Our full operations continued on generator power throughout the weekend until power was restored Monday evening by DTE Energy. Both generators have seamlessly retransferred the load and shut down--all without a single alarm signal being missed due to the outage. Guardian Alarm customers can rest assured knowing that they will continue to receive uninterrupted service and monitoring thanks to the companies’ commitment to evolving and growing our infrastructure.

Positive Security Company Customer Service Testimonial

Guardian Alarm has an A+ rating for the BBB.  Our excellent Customer Service is one of the main reasons for that rating!

Positive Security System Service Testimonial

Guardian Alarm has one of the highest rated and most successful Service Teams in the security industry.

Sump Pump Alarm Saves Basement From Flooding

To install a Sump Pump monitor today, visit Guardian Alarm's website or call them at 1-800-782-9688.

Mike Garity: New Residential Sales Manager

Everyone at Guardian Alarm is pleased to welcome Mike Garity as the Michigan Residential Sales Manager. Mike comes to Guardian with over 22 years of sales and sales management experience. Mike graduated with a marketing degree from Michigan State University.  He began his career in the packaging industry, where he helped to build a local company to over $100 million in revenue through his sales management, strategies and techniques. He then started his own firm and built that company into a successful operation over the last 12 years.  We are so excited to have Mike join us as the newest member of the Guardian Alarm family and look forward to his contributions! 

Mike Garity - Residential Sales Manager Michigan

Guardian Alarm Acquires Florida Based Security Company

Lantana FL, (May 31, 2013): Guardian Alarm Company of Florida is pleased to announce the transfer of several hundred home security system accounts from Protection Plus, Inc. based in Boynton Beach, FL. As of the end of May, Guardian Alarm will begin monitoring and servicing Protection Plus systems.

“Protection Plus and Guardian Alarm are both dedicated to the same high standards of customer service,” assures Scott Hoxter, president of Protection Plus, Inc. “Therefore Protection Plus and Guardian will work together during this period to make the transition of service as seamless as possible.”

“We want to provide each and every customer with the loyalty and appreciation they deserve,” explains Guardian Alarm of Florida General Manager, Scott Herron. “Established in 1930, Guardian Alarm has a long standing reputation of professionalism, state-of-the-art technology and dedication to customer service, which has made us the largest privately owned security provider in North America.”

 

 

Sump Pump Monitoring Customer Testimonial

“I’m glad I got the Sump Pump Monitoring option.  It went off a few hours ago.  Thanks to the fact that you were prompt with your call, I was able to get home in time to replace the sump pump before I had a flood.  My thanks to Guardian, because I really like that option and your prompt response time really saved my basement.”  Gordon D. – Rochester, MI 4/28/13

 

For more info visit the Fire and Life Safety Protection section on our website.

Jason McDonald Named National Director of Sales

 

We are very pleased to announce the promotion of Jason McDonald to the National Director of Sales. In this newly created position, Jason will be responsible for growing and maintaining our sales for both home and business customers. The sales management team from all of our offices will now report directly to Jason, who will also be partnering with our General Managers to design and implement cutting edge sales strategies to ensure that Guardian Alarm continues the momentum we have built over the past three years.

Jason was most recently our Commercial Sales Manager for Michigan, where his team has grown the commercial business over 15% for three years in a row. He has also collaborated closely with our installation, customer service and retention teams to assist in bringing our cancel rate to the lowest rate in the last two decades.

Jason has been a Guardian Alarm team member for over 15 years and in that timeframe he has displayed excellence in every position he has filled. Please join us in congratulating Jason on his new role!

Testing Your Alarm Sump Pump Monitor

With the recent heavy rains causing flooding in many of our cities, Guardian would like to remind you that all electronic equipment should be tested regularly.

Sump pump monitors especially need to be tested for proper operation due to the wet environment in the sump pump well.

Your sump pump alarm monitor should resemble one of the examples below. We have included basic instructions on how to test these devices to ensure Guardian will get the alarm signal when your water pumping device fails.



On the blue swing arm switch, raise the arm as high as it will travel. Hold it in that position for five seconds. If the supervisory alarm does not activate the switch needs to be replaced.

 

On the black float switch, the switch should be hanging in the sump well. Lift the float and change the position of the switch from vertical to horizontal. Hold it in that position for five seconds. If the supervisory alarm does not activate, the switch needs to be replaced.

Please take a moment to test your sump pump monitor using the directions above. If your monitor
appears different than the two examples above, use the directions of the device that most closely
resembles yours.

Call our 24 hour Alarm Monitoring Station at 1-866-883-3100 before you test and our representative will provide further instructions if needed.

If you would like to have a monitor installed for your sump pump, please contact our Customer Service team at 1-800-STAY-OUT (782-9688).

Guardian Guard Services Acquires RGIS Security

Southfield MI, (Jan. 10th, 2013): Guardian Guard Services of Michigan is pleased to announce the acquisition of RSIG Security – Midwest a Southfield, MI. based security guard provider. The acquisition was completed earlier this week and Guardian will take over the guard accounts at the end of the month. The majority of the 200 security officers employed by RSIG will continue with Guardian in their current positions to guarantee a seamless transition for customers.

“Guardian shares the size, length in business and professionalism set by RSIG, so we know that our same high standards of service and customer dedication will be continued and reinforced,” assures Michael Whittaker, President of RSIG Security – Midwest. Guardian Guard General Manager, David Beeler, “Guardian is thrilled for the opportunity to expand our footprint in both Michigan and Ohio through this acquisition. We look forward to working with both our new customers and employees.”

The parent company of Guardian Guard Services is Guardian Alarm, one of North America’s largest independently owned security companies. A Michigan based company founded in 1930, Guardian’s continued success comes from combining innovative technology with the basic values that come from being a private, family owned company. Visit www.guardianguards.com to learn more about the company.

About Guardian Alarm Company:
Guardian Alarm offers home and business security systems throughout Michigan, Ohio, Florida and Canada. Guardian also offers medical alarms throughout North America and security guard services in select areas. Contact a Guardian Representative at 1-800-STAY-OUT (800-782-9688) or www.guardianalarm.com for more information or a free security consultation.