Long Time Guardian Employees Retire

We threw a party to honor two Guardian veterans who are retiring after decades of hard work and service. Nora is leaving after 49 years on the job, while Larry has put in 28 years! That kind of loyalty and dedication is truly remarkable.

Cincinnati Home Security Customer Commends Guardian Alarm's Service Response

We recently received this great letter from a Cincinnati customer:

"The purpose of this email is to commend two outstanding representatives of your customer service unit: Tchallah Pinkard and Sarah Sullivan. Last week, on back-to-back late evenings, we had communications from Tchallah and Sarah regarding these issues. They immediately commenced resolution actions, and did exactly what they promised, and followed-up with us after the resolutions were completed.  Wow, did they ever make things happen!

Tchallah Pinkard                         Sarah Sullivan

At times, the mark of a great company is evidenced when inevitable challenges surface. Your team of talented partners really stepped up and demonstrated competitive urgency in the process.  Best of all, they took our relationship with Guardian to a whole new level. Please communicate our sincerest thanks, and our profound respect to 'our team.'  Indeed, you are fortunate to have such well-rounded talent on your staff."

For any customer service questions or more information about Guardian Alarm, please call us 24-7 at 1-800-782-9688 or visit our website.

Home Security Review: Guardian Alarm of Florida

“I want to thank Nicole Miller for helping with my alarm. With her assistance, I was able to fix the issue without a service call. I am very happy with Guardian’s level of service, and that you have representatives like Nicole that are so helpful.” Vincent C. from Lantana, FL

Click here for more information about Guardian Alarm of Florida.

Postive Review of Guardian Alarm of Cincinnati

Click here for more information about Guardian Alarm of Cincinnati.

Florida Home Security Positive Review



Peter Tweddle
Guardian Alarm Technician

More positive feedback from our Florida office:

“I have nothing but great things to say about Peter Tweedle. He was very professional, did his job timely, and took the extra step to make sure all was working well. He’s a great asset to Guardian Alarm. I would request him back if I need any further service.” Paul M. – Hollywood, FL

Click here for more information about Guardian Alarm of Florida.

More Positive Customer Reviews

Guardian's Employee of the Month

Cincinatti Home Security Customer Raves About Guardian Alarm

More kind words for our Cincinnati team!

“Excellent customer service when my system was updated today. It happened to be the same man that installed my system originally. He is excellent at his job, and very efficient. Very polite and totally knows what he is doing. I was so glad to get him for the upgrade. Thanks!” Jo Ellen I. – Cincinatti, OH

Follow the link for more information about Guardian Alarm of Cincinatti.

Florida Home Security Customer Raves About Guardian Alarm

 

We are pleased to share this high praise from a customer in Florida:

 

“I have always felt well protected and confident with my choice in using Guardian Alarm. The installation team worked well with my contractor and made sure the system worked flawlessly once I moved in. I would recommend Guardian Alarm to anyone in need of reliable security.” Sam Y. – Delray Beach, FL

Follow the link for more information about Guardian Alarm of Florida.

Customer Pleased with Alarm Response Time

Long Time Burglar and Fire Alarm Technician Praised by Customer

Ronnie Thompson (pictured) is a veteran burglar and fire alarm technician who has helped protect Guardian customers for over 30 years!

He recently received a gift basket from a customer along with the following note:

"Every once in a while there is an opportunity to pass on a kindness. Thank you for passing that kindness on to me. You went above the call of duty. Thank you so much. May God bless you and your family."

It's wonderful to hear that our customers appreciate Ronnie as much as we do!

Guardian Alarm Security Cameras Leads to Criminal Arrest

"TOLEDO, OH (Toledo News Now)

Toledo Police have identified two men caught on camera stealing scrap metal from a south Toledo business.

The suspects, Joshua Schnabel and Michael Coffman were tracked down thanks to a Crime Stopper tip and records from a scrap yard.

Schnabel was arrested over the weekend, Coffman just after 10 a.m. Tuesday. Police believe both men are the ones seen in the surveillance video released on Friday.

The video shows two men taking $1,600 worth of scrap metal from the We Are Ribs catering business in south Toledo. They take parts of the ac unit, siding and a even a freezer.

Police believe this is not the first time the two suspects have targeted a local business for scrap metal and they may be responsible for other thefts in the area.

Both men are facing breaking and entering charges along with vandalism charges."

Guardian Security Officer Retires After 37 Years of Protecting Detroit

Customer Loyal to Guardian Alarm Due to Long Time Employee



Mitch Ginsburg, Senior Security Consultant

"I wanted to take the time and express my family's gratitude for having Mitch (Ginsburg) as our Guardian Alarm rep. His generosity, knowledge-base, and outgoing personality has made him my number one go-to-expert for any and all Guardian Alarm questions. He has personally answered any calls after hours (and) provided my Mother with step-by-step professional answers to how her system is set up. (Mitch) has been the lead in providing our family with any maintenance and checklist items of importance since our purchase.

We are so appreciative of this expert advice and want to acknowledge Mitch for his loyalty to customer's needs. It makes our decision to stay with Guardian Alarm a non-issue. Thank you and your management team for reps with the character, expertise and personal attention to details."

Customer Praise For Guardian Alarm

Our sales, installation and customer service teams are often praised while many of our behind the scenes employees go unnoticed. However, this wonderful letter was written about two of our accounting team members:

"Time goes by so fast that we often lose track of it and don’t follow up on positive things but always address negative things. I wanted to stop time for a moment and express my appreciation for the assistance provided by two of your employees; Ms. Tiffany Newby (pictured, left) and Ms. Sherry Droze (pictured, right).

Both of these ladies have been efficient, polite and professional every time I contact them for assistance. They reply promptly to email messages and contact me via phone as needed when I have questions. It is my pleasure to work with both of them on our account to resolve billing issues." Inez G. - Redford, MI (10/6/14)

Customer Glad That She Chose Guardian Alarm as Security Provider

Every company loves to get feedback like this from a customer, especially when that customer had met with other security companies before deciding on Guardian Alarm. We'd like to thank our excellent installer Jim Harsh (pictured), who did a great job and helped convince our customer that she made the right decision:

“I am extremely happy with the installation of my new wireless system by Jim. He arrived on time and didn’t waste time during the installation process. I was impressed with his knowledge and professionalism as he took his time to demonstrate the functions of the new wireless system. I’m completely comfortable operating my new system and would recommend Guardian to family and friends.”

Another Satisfied Security Customer

Kind words about of one our excellent installers, Alex Hickey (pictured below), from a new customer: “We just had Alex install your alarm system. He was polite, professional, knowledgeable and patient, answering all our questions. All of them, even the stupid ones. He was also nice to our great dane, Mae. She sends her thanks as well.”

New Security System Customer Gives Guardian Alarm an "A" Rating

A new customer recently wrote in to tell us how pleased she was with the set up of her new home security system:

“My sales rep Mike Cherne was very professional and understanding. He made me aware of the options available to me and did not try to oversell. The installer was also very professional, explained the system well and cleaned up. The system is very easy to use. Grade A.”

Contact security consultant Mike Cherne at 1-800-STAY-OUT, or visit our website for more information.

Audio Clips From Actual Customers

New Customer Raves to Neighbors About Guardian Alarm

Larry Boitel - Guardian Alarm security consultant

A new customer recently sent a copy of the following letter to his neighbors:

"If you are in the market for a new security system, or planning to switch alarm companies, I would definitely call Larry Boitel at Guardian Alarm. For 15+ years we have used another alarm company to which we were moderately pleased with. My in-laws recently switched and, on their recommendation, I called Guardian to inquire.

A very professional retired State Trooper arrived (early) to discuss my options with no intention of trying to 'up-sell' me on services that I didn't need nor want. Larry Boitel was thorough, honest, concise, efficient and made the transfer of services seamlessly easy for both my residential and commercial property. Not only did he transfer the alarm service for free (including new pad and box), but saved me money monthly on both properties! BONUS! If you are in the market, give him a call and see what he has to offer."

Great job, Larry! Keep up the terrific work. To reach Larry, ask for him at 1-800-STAY-OUT (800-782-9688).

Now Hiring Entry Level Technicians

NOW HIRING entry level technicians for our Residential & Commercial teams!


-Previous networking, telecom, cable, alarm or other low voltage wiring experience in a residential or commercial setting.
-Own basic tools, including drills, voltmeters, small ladders, wire cutters/strippers, etc.
-Great customer service skills are a must. Communication with customers and other Guardian departments is key.
-Basic understanding of circuitry and voltage is important.


For more info contact our HR team at 248-233-1503 or visit our careers page:
http://tbe.taleo.net/CH06/ats/careers/jobSearch.jsp?org=GUARDIANALARM&cws=1

Guardian Alarm of Florida Praised For Excellent Service

Scott Herron, the General Manager for our Florida operations, was contacted today by a new customer, who had nothing but praise for our installer Brandon Roberts:

“Brandon was very professional, knowledgeable and took his time to make sure we understood our system. Brandon not only showed us how to use our alarm system once, but he went over it several times, ensuring that we were comfortable. Guardian is very lucky to have him servicing all the residents in Heathrow.” Frank T. - Heathrow, FL

We are lucky indeed, especially considering Brandon's long history of outstanding work. Here's some footage of Brandon in action back in 2011 when he was awarded our national employee of the month:

Praise for Guardian Alarm of Toledo

Guardian Alarm has been serving the Toledo area since 1980 and their dedicated team loves receiving kind words from our customers.

 

“Wanted to let you know that my wife loved installer Eric Smith and that he went above and beyond helping them out. I want Eric to know that we were very happy and now we will have the in-laws get a system as well!” Gary B. – Monclova, OH (7/8/14)

 

For more information about Guardian Alarm of Toledo visit their Facebook page or call (419) 255-8400.





Eric Smith, Guardian Alarm Installer

Guardian Alarm's Customer Service Team Awarded

This month Guardian Alarm hosted their annual Maximum Achievement Award Banquet at Knollwood Country Club in West Bloomfield, MI. The event honors all of the previous year's Employee of the Month winners. Video profiles of each winner are played for the attendees. Here are the three winners from our Customer Service Team:








For more information about Guardian Alarm, visit their website or call 1-800-STAY-OUT.

Guardian Alarm's "Employee of the Month" Corporate Awards Ceremony

This month Guardian Alarm hosted their annual Maximum Achievement Award Banquet at Knollwood Country Club in West Bloomfield, MI. The event honors all of the previous year's Employee of the Month winners. Video profiles of each winner are played for the attendees. Here are the three winners from our Corporate Team:








For more information about Guardian Alarm, visit their website or call 1-800-STAY-OUT.

Guardian Alarm's "Employee of the Month" Awards Ceremony

This month Guardian Alarm hosted their annual Maximum Achievement Award Banquet at Knollwood Country Club in West Bloomfield, MI. The event honors all of the previous year's Employee of the Month winners. Video profiles of each winner are played for the attendees. Here are the four winners from our Installation and Service Team:









For more information about Guardian Alarm, visit their website or call 1-800-STAY-OUT.

Guardian Alarm "made me feel comfortable, safe and secure" after break-in!

Guardian Alarm Installer - Don Bell

"Your installer Donald Bell was wonderful. He did a great job and explained everything really well. My home was broken into yesterday and Don made me feel comfortable, safe and secure!" Linda B. - Ferndale, MI

Guardian Guard Services "Employee of the Month" Winners

This month Guardian Alarm hosted their annual Maximum Achievement Award Banquet at Knollwood Country Club in West Bloomfield, MI. The event honors all of the previous year's Employee of the Month winners. Video profiles of each winner are played for the attendees. Here are the three videos that feature security officers from Guardian's Guard Division. Learn more about Guardian Guard Service at their website.

Guardian Alarm Introduces Customer Loyalty Program

Since 1930, Guardian Alarm has been dedicated to providing the best customer service in the security industry. To thank our thousands of long term customers, we are introducing a new Customer Loyalty Program!

For every year that you've been a Guardian Alarm customer, you'll receive $25 OFF the installation of the Guardian Smart Home upgrade. So, if you've been with Guardian for 10 years, you're qualified to receive $250 towards our great home automation service. For more info call 1-800-STAY-OUT or visit our website.

Homeowner remains a happy customer of Guardian Alarm for over 42 years!

Tina Fishpaw - Guardian Security Consultant

Longtime Guardian Alarm customer Carol L. from Southfield, Michigan, recently wrote this letter about longtime employee Tina Fishpaw, who recently transitioned from our Monitoring Department to our Residential Sales Team.

"Recently, Tina Fishpaw, Security Consultant, advised my husband and myself about possible replacement of our security system.

We have been customers for over 42 years and the reason for change being we had new windows installed in our Condo. Ms. Fishpaw gave us options and we decided to upgrade.
Ms. Fishpaw was very professional, knowledgeable, caring, patient and answered all of our questions.

I did ask for an experienced technician due to upgrade and additional items. She also gave us her card and offered any further assistance.

I am writing this to you to say you have exemplary employees on your staff. That is why we stayed with Guardian Alarm.

Also, whenever I have called previously or have had any previous interactions, staff has always been professional and caring."

For more information about Guardian Alarm, please call 1-800-STAY-OUT or visit www.guardianalarm.com.

Another ADT Customer Switches to Guardian Alarm

Bryan Duff
Guardian Alarm Security Consultant

Our new Grand Rapids customer Deborah K. recently switched her account from ADT. She wrote to our Security Consultant Bryan Duff (pictured):

"I want to thank you so much, for how helpful, friendly, informative, and professional you were today.

It was such a relief to talk with someone who CARED that my home wasn't secure, due to an accident to our ADT equipment. ADT certainly didn't care, or they would have offered to repair their equipment sooner than 3 weeks time!!

I am also completely thrilled that your technician is coming out TOMORROW!! I seriously wish we would have known about Guardian before we had spent the past 10 years with ADT!! After all, if a company can't respond to a problem, when you have the problem, then what good are they? Any company could have taken our money for ten years, without doing anything for it.

Again, thank you SO MUCH!! I will definitely talk to everyone that I know, about the wonderful difference between Guardian and ADT!!"

Best Customer Service Among Home Security Providers

Matt Coyler
Guardian Alarm Installer

When Guardian Alarm was started in 1930, founder Milton Pierce made customer service the cornerstone of his success. Today that dedication to serving the customer is still a top priority for the company.

 

Case in point, new home security system customer Earnest Whaley contacted Guardian Alarm management to express how impressed he was during a recent visit by Guardian Alarm installer Matt Colyer. Earnest explained that due to a closed head injury from his time in the U. S. Military, he sometimes has a hard time understanding instructions. He stated that Matt took his time and patiently explained everything to him. Earnest wanted everyone to know that Guardian Alarm is fortunate to have Matt as an employee.

 

Everyone at Guardian thanks Matt for his excellent customer service. Keep up the great work! Visit their website for more info about Guardian Alarm's customer service department.

Guardian Alarm's "Customer Move Program" Makes Relocating Your Security System Easy

Nell from Guardian Alarm's
accounting department

“We have had Guardian Alarm services for our home in Michigan for years. We have been impressed by their services and business practices. When we upgraded our system to the newest technology last year, it was impressive; everything worked seamlessly and looked great. 

 

We recently moved from the University of Michigan to the University of Florida closing our service in Michigan and transferring to Florida. The Guardian personnel were incredibly helpful and professional. A special thanks to Nell in the office who was an absolute pleasure to work with in the transition. Thanks Guardian!” - Ellen Z.

 

Visit Guardian Alarm's website for more information about their "Move Program."

Service is Key to Success for Home Security Provider Guardian Alarm of Florida



Zachary Hall - Service Technician for
Guardian Alarm of Florida

Guardian Alarm of Florida installs and monitors home and business security systems, including burglar alarms, video cameras and access control. Much of Guardian's success is based on the outstanding customer service provided by it's employees. Our installers are often the face of the company since they are the Guardian employees who have the most direct contact with customers.

We were recently contacted by Jacqueline Francis, a Boca Raton customer since 1993, who wanted to let us know how pleased she was with the service provided by technician Zachary Hall. She stated that he was, “courteous, polite and knew exactly what he was doing.” For the last 10 years, Mrs. Francis has requested only Florida Service Specialist Jeff Becker to service her alarm. She was so happy with Zachary’s work and courteous manner that she has given us approval to send Zach as well!

To experience Guardian Alarm of Florida's excellent customer service first hand, visit www.guardianalarm.com or call 1-561-998-9561.

Home Security Customer Given "Great Peace of Mind" From Guardian Alarm

Since 1930, Guardian Alarm has based its success on customer service. For more information about home and business security systems, visit Guardian Alarm's website http://www.guardianalarm.com or call 1-800-782-9688.

Robin Wakefield Maximum Achievement Presentation November 2013

Home Security Customer Chooses Guardian Alarm Over ADT

Cavin Collier:
Guardian Alarm, Security Consultant
www.guardianalarm.com

We love getting letters, and customers, like this!

"FYI we are new Guardian Alarm customers (as of last night), and you should know I actually had an appointment to install an ADT system this (Friday) afternoon, but cancelled it after we decided to go with Guardian.

Your quality & reputation played a role, but a significant reason was also Cavin. We found him to be a great salesman--very straight forward with good detailed knowledge of the system and packages, honest and candid, didn't push too hard but talked us through options and made his recommendations, and overall just really easy to work with.

The world is full of those who complain when they are dissatisfied with something, and far too few people speak up when there's something positive to say. So I felt compelled to write you this note... and (although he did provide your contact information at my request) please note it was totally prompted by me, not by Cavin!

We are now Guardian customers because of this experience." George H.