Friday, October 17, 2014

Customer Loyal to Guardian Alarm Due to Long Time Employee

Mitch Ginsburg, Senior Security Consultant
"I wanted to take the time and express my family's gratitude for having Mitch (Ginsburg) as our Guardian Alarm rep. His generosity, knowledge-base, and outgoing personality has made him my number one go-to-expert for any and all Guardian Alarm questions. He has personally answered any calls after hours (and) provided my Mother with step-by-step professional answers to how her system is set up. (Mitch) has been the lead in providing our family with any maintenance and checklist items of importance since our purchase.

We are so appreciative of this expert advice and want to acknowledge Mitch for his loyalty to customer's needs. It makes our decision to stay with Guardian Alarm a non-issue. Thank you and your management team for reps with the character, expertise and personal attention to details."

Monday, October 13, 2014

Customer Praise For Guardian Alarm

Our sales, installation and customer service teams are often praised while many of our behind the scenes employees go unnoticed. However, this wonderful letter was written about two of our accounting team members:

"Time goes by so fast that we often lose track of it and don’t follow up on positive things but always address negative things. I wanted to stop time for a moment and express my appreciation for the assistance provided by two of your employees; Ms. Tiffany Newby (pictured, left) and Ms. Sherry Droze (pictured, right).

Both of these ladies have been efficient, polite and professional every time I contact them for assistance. They reply promptly to email messages and contact me via phone as needed when I have questions. It is my pleasure to work with both of them on our account to resolve billing issues." Inez G. - Redford, MI (10/6/14)

Monday, October 6, 2014

Customer Glad That She Chose Guardian Alarm as Security Provider

Every company loves to get feedback like this from a customer, especially when that customer had met with other security companies before deciding on Guardian Alarm. We'd like to thank our excellent installer Jim Harsh (pictured), who did a great job and helped convince our customer that she made the right decision:

“I am extremely happy with the installation of my new wireless system by Jim. He arrived on time and didn’t waste time during the installation process. I was impressed with his knowledge and professionalism as he took his time to demonstrate the functions of the new wireless system. I’m completely comfortable operating my new system and would recommend Guardian to family and friends.”

Thursday, October 2, 2014

Another Satisfied Security Customer

Kind words about of one our excellent installers, Alex Hickey (pictured below), from a new customer: “We just had Alex install your alarm system. He was polite, professional, knowledgeable and patient, answering all our questions. All of them, even the stupid ones. He was also nice to our great dane, Mae. She sends her thanks as well.”

Tuesday, September 16, 2014

New Security System Customer Gives Guardian Alarm an "A" Rating

A new customer recently wrote in to tell us how pleased she was with the set up of her new home security system:

“My sales rep Mike Cherne was very professional and understanding. He made me aware of the options available to me and did not try to oversell. The installer was also very professional, explained the system well and cleaned up. The system is very easy to use. Grade A.”

Contact security consultant Mike Cherne at 1-800-STAY-OUT, or visit our website for more information.

Friday, September 12, 2014