Wednesday, June 3, 2015

Business Security Employee Honored



For more information about Guardian Alarm visit www.guardianalarm.com or call 1-800-STAY-OUT.

Monday, June 1, 2015

Security Employees Awarded

Guardian employees from the Alarm, Guard and Medical Monitoring divisions were awarded at the annual "Maximum Achievement" banquet on May 9th at the Knollwood Country Club in West Bloomfield Township, MI. Videos of each winner were shown to the audience, and we've compiled them all into this playlist:

 

Tuesday, January 20, 2015

Employee of the Month: Larry Leizerman

Larry Leizerman has been with Guardian Alarm of Toledo for 3 years and has become an outstanding addition to their Installation Team. Larry has been a team player since the day he started working at Guardian.  He is always willing to help others, work late, and weekends. When finishing jobs early, he always picks up extra service calls. Many of Guardian's Service Techs have mentioned how they appreciate the extra time he takes to help their department!

Larry has become a “go to” Residential Installer.  If you have an issue, he has the answer. Larry has also started working on Commercial Installations as well and has recently obtained his Ohio Fire Alarm License.

Larry consistently goes the extra mile for Guardian's customers by demonstrating and answering questions to ensure they completely understand the use of their system. Larry makes customers feel like Guardian is providing them more than just a security system--that we care about protecting people and their property. Customers appreciate Larry's friendly, outgoing, positive, and “can do” attitude. His Supervisor, Joe Smith, has said that “if you’re looking for someone who’s an excellent representative for Guardian Alarm, Larry’s your man!”

Thursday, January 8, 2015

Cincinnati Home Security Customer Raves About Service

Guardian Alarm of Cincinnati just received this great review via their website from a long time customer: “I just want to write and thank you for the service you have provided to us over the years. It is a pleasure. We have always had great service with everyone we have come in contact with when needed. Again thank you and please let everyone know what a great job they are doing.” Ron P. – Covington, KY

Tuesday, January 6, 2015

Excellent Home Security Installation

Wayne Mason
Guardian Alarm Installer
"I want to thank Guardian for the excellent customer service provided today by Wayne Mason. I was not able to be home during the install, so Wayne and I spoke over the phone several times during the process to work out issues. Because of my son's disability, access to the keypad is very important. Wayne took the time to insure proper location for my son.

Also, during the programming of the keypad, Wayne advised me that there was a problem with my wireless router password. Wayne offered to help with this as well. At my request, AT&T called my house to help Wayne change my password to something compatible with the keypad. Both my son and mother-in-law thought Wayne was very helpful and friendly. Please thank him again for me." Dave from Plymouth Twp., MI

For more information about Guardian Alarm visit guardianalarm.com or call 1-800-782-9688.

Thursday, December 18, 2014

Long Time Guardian Employees Retire

We threw a party to honor two Guardian veterans who are retiring after decades of hard work and service. Nora is leaving after 49 years on the job, while Larry has put in 28 years! That kind of loyalty and dedication is truly remarkable.



Tuesday, December 16, 2014

Cincinnati Home Security Customer Commends Guardian Alarm's Service Response

We recently received this great letter from a Cincinnati customer:

"The purpose of this email is to commend two outstanding representatives of your customer service unit: Tchallah Pinkard and Sarah Sullivan. Last week, on back-to-back late evenings, we had communications from Tchallah and Sarah regarding these issues. They immediately commenced resolution actions, and did exactly what they promised, and followed-up with us after the resolutions were completed.  Wow, did they ever make things happen!

Tchallah Pinkard                         Sarah Sullivan

At times, the mark of a great company is evidenced when inevitable challenges surface. Your team of talented partners really stepped up and demonstrated competitive urgency in the process.  Best of all, they took our relationship with Guardian to a whole new level. Please communicate our sincerest thanks, and our profound respect to 'our team.'  Indeed, you are fortunate to have such well-rounded talent on your staff."

For any customer service questions or more information about Guardian Alarm, please call us 24-7 at 1-800-782-9688 or visit our website.