Wednesday, October 30, 2013

Monday, October 28, 2013

Employee Celebrates 25 Years at Guardian Alarm

Letitia Warford has been with Guardian Alarm for over 25 years. A party was thrown in her honor to acknowledge the anniversary and to celebrate her achievement!

If you are interested in a career with Guardian Alarm, you can search for job openings and apply online via the "CAREERS" link on our website

For more info you can also call 1-800-STAY-OUT (800-782-9688).

Tuesday, October 22, 2013

Guardian Alarm cameos in Red Dawn remake!

We didn't see the "Red Dawn" remake when it was released in theaters last year, but we remember when it was made. Even though the film is set in Washington it was actually shot in the Detroit area near our corporate headquarters. An eagle eyed viewer recently watched the movie and they were kind enough to point out to us that our window sticker makes a brief appearance in the film. In fact, you can see it here behind Connor Cruise, who is the adoptive son of Tom Cruise.

You can see Josh Hutcherson (Peeta from the "Hunger Games") run past our sticker at the bottom of the window of a Subway shop.

Our logo has also appeared in the short lived TV show "Detroit 1-8-7." If you see our logo in any Detroit shot movies or television shows, please send them our way. We would love to share them with everyone.

Monday, October 21, 2013

"My decision to switch from ADT to Guardian was absolutely the right one."

Our Security Consultant Tony Fisher received this wonderful letter from new customer Julie O. from Grosse Pointe Farms:
Residential Installer Don Cook

"First I would like to thank you for being professional and knowledgeable about the Guardian Alarm products. The installer, I believe it was Don (Cook), was also efficient, knowledgeable and very friendly which only confirmed that my decision to switch from ADT to Guardian was absolutely the right one.

My friend suggested Guardian, another recent customer, after I complained about how ADT had been giving me a difficult time about switching an account into my name so that I COULD PAY THE BILL. After three calls to ADT without success I called Guardian and what a difference, professional, knowledgeable and more advanced equipment and services for less. I am a Guardian Alarm customer for the duration."

Wednesday, October 16, 2013

Another Successful Commercial Security System Installation

Kind words for our Commercial Installer Alan Bahling:
“Would you please pass along how happy we are with the choice of Al to install our new systems?  He has had some difficult wiring to do and he has done it speedily, without marring ceilings and walls. And most importantly, allowing our patient care functions to go on tranquilly. We really appreciate his work and we're very happy with the system components you recommended within our budget.”

Justine B. Corday - Orthopaedic Surgical Institute

Tuesday, October 15, 2013

Guardian Alarm Converts New Home Security Customer

Kudos to our Security Consultant Mark Gustin on converting another satisfied customer!

 "I just wanted to write and give a compliment to your company and our new security system. We switched from another company that we were having nothing but trouble with and what a difference it was dealing with Guardian. The salesman Mark, the installer and the equipment are all top notch. We have only been a customer for less than a week but we are very impressed so far." Joel W. - Bay City, MI

Thursday, October 10, 2013

Letter From ADT Customer On Why She Switched To Guardian Alarm

Tony Fisher
Guardian Alarm
Security Consultant
Dear Tony,

Thank you again for taking the time to discuss home security options last week. Per our discussion, I’d like to explain why we decided to switch to Guardian.

Our home was secured by Brinks Broadview 11 years ago and was transferred to ADT when they acquired Brinks. We had a great experience with Brinks, but once they were acquired by ADT we saw some dramatic changes. Calling customer service to inquire about a low battery or to ask a simple question became a long, drawn out ordeal. I was transferred multiple times because someone “special” had to handle my inquiry since I was a Broadview customer. The right hand had NO idea what the left hand was doing. No matter what they tell their customers, ADT and Brinks are not operating as one, unified company.

ADT lost a long-time customer (11 years) due to their inefficiencies and poor customer service. They have absolutely no interest in servicing their customers and made no effort to retain me as a customer when we contacted them to cancel our service.

On a more positive side, our new Guardian alarm system was installed today. Everything went well and we are looking forward to working with Guardian. We have received great customer service so far and we are especially pleased to support a local, family-owned business.

Best regards,

Lisa B. - Detroit, MI (10/9/13)