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| Tony Fisher Guardian Alarm Security Consultant |
Thank
you again for taking the time to discuss home security options last week. Per
our discussion, I’d like to explain why we decided to switch to Guardian.
Our
home was secured by Brinks Broadview 11 years ago and was transferred to ADT
when they acquired Brinks. We had a great experience with Brinks, but once they
were acquired by ADT we saw some dramatic changes. Calling customer service to
inquire about a low battery or to ask a simple question became a long, drawn
out ordeal. I was transferred multiple times because someone “special” had to
handle my inquiry since I was a Broadview customer. The right hand had NO idea
what the left hand was doing. No matter what they tell their customers, ADT and
Brinks are not operating as one, unified company.
ADT
lost a long-time customer (11 years) due to their inefficiencies and poor
customer service. They have absolutely no interest in servicing their customers
and made no effort to retain me as a customer when we contacted them to cancel
our service.
On
a more positive side, our new Guardian alarm system was installed today.
Everything went well and we are looking forward to working with Guardian. We
have received great customer service so far and we are especially pleased to
support a local, family-owned business.
Best
regards,
Lisa
B. - Detroit, MI (10/9/13)
