Tuesday, December 16, 2014

Cincinnati Home Security Customer Commends Guardian Alarm's Service Response

We recently received this great letter from a Cincinnati customer:

"The purpose of this email is to commend two outstanding representatives of your customer service unit: Tchallah Pinkard and Sarah Sullivan. Last week, on back-to-back late evenings, we had communications from Tchallah and Sarah regarding these issues. They immediately commenced resolution actions, and did exactly what they promised, and followed-up with us after the resolutions were completed.  Wow, did they ever make things happen!

Tchallah Pinkard                         Sarah Sullivan

At times, the mark of a great company is evidenced when inevitable challenges surface. Your team of talented partners really stepped up and demonstrated competitive urgency in the process.  Best of all, they took our relationship with Guardian to a whole new level. Please communicate our sincerest thanks, and our profound respect to 'our team.'  Indeed, you are fortunate to have such well-rounded talent on your staff."

For any customer service questions or more information about Guardian Alarm, please call us 24-7 at 1-800-782-9688 or visit our website.