Jeff Evans - Employee of the Month

 

 

Christmas at Guardian - 2012

The Guardian Customer Service Choir performs "The 12 Days of Guardian" while you get a look at our Ugly Sweater contest. Merry Christmas from Guardian Alarm, Guardian Medical Monitoring and Guardian Guard Services! 

Holiday Greeting From Happy Customer

We received this note in a wonderful greeting card today and just had to share.  Thank you Dorothy for thinking of us!

Dear Guardian Alarm Co.,

It wouldn’t be right not to include you when I send out my wishes for a blessed Christmas.  Angels don’t always need wings to move about.  They can soar around us on the strong currents of concern and caring, as you do.  Thank you for your service.

Sincerely,

Dorothy T.
(Trenton, MI)

Happy Holidays everyone! 

Managers in Training Program

We're a large company with over 1,000 employees and there are a lot of buried gems here. These are individuals who aspire to be managers but somehow get overlooked. We've selected a team to tackle an issue that we're facing right now as part of a newly formed Manager in Training (MIT) program.

The first team includes Jackie Webster from Customer Service, Jennifer James from the HR Department, Kimberly Wengle from Service Dispatch, Chris McCully from IT, Kristen Stahl from our Alarm Sales Install Administration and Liese Pletcher from our Medical Monitoring Warehouse.

The end result for the program is to give Guardian employees a preview of what it will be like to be a manager and allows the company to review the skill set and performance of these potential managers. We'll also expose these employees to other facets of the company, increase their business acumen and groom our leaders for the next 10 to 15 years.

Guardian Alarm is one of North America's largest privately owned security companies and was founded in 1930. Contact us 24-7 at 1-800-STAY-OUT (782-9688) or www.guardianalarm.com. Follow us on Facebook at www.facebook.com/guardianalarm or www.twitter.com/GuardianAlarmCo.

2012 Free Press Marathon Guardian Alarm Relay Team

For the first time, Guardian Alarm has sponsored it's own Marathon relay team, the Guardian Dynamos. The team includes captain Trish Cantwell, David Hasse, Jenny Osebold, Denver Rochon and Sherry Droze. They ran the 2012 Free Press Marathon in Detroit and Windsor.

Guardian Alarm is one of North America's largest privately owned security companies and was founded in 1930. Contact us 24-7 at 1-800-STAY-OUT (782-9688) or www.guardianalarm.com. Follow us on Facebook at www.facebook.com/guardianalarm or www.twitter.com/GuardianAlarmCo.

We Know It's Christmastime, but...

In what has become a new tradition at Guardian Alarm in recent years, employees come to work in costume and parade through our HQ in Southfield, MI. We can't wait to see what everyone wears next year!

August 2012 Guardian Maximum Achievement Winner

Bob Beyer, Guardian Maximum Achievement Winner - 2012 August

 

 

 

 

 

Guardian Guard General Manager with Bob.

 

Guardian Alarm Welcomes Metropolitan Detroit Fire Inspectors

Guardian Alarm Company welcomed the members of the Metropolitan Detroit Fire Inspectors Society last week. Guardian hosted the organization’s November meeting which included presentations by Guardian management and a tour of Guardian’s Monitoring Station.

Guardian Alarm General Manager, Karen Majeske said, “We were very excited to have the fire inspectors from a number of Southeastern Michigan communities here at our headquarters. Their meetings are a great way to exchange fire industry information and it gave us the opportunity to demonstrate first hand the services, equipment and facilities Guardian has.”

Guardian Alarm offers commercial grade fire security installation and service of sprinkler supervisory and waterflow signaling systems. The company also offers monitored smoke, heat and temperature sensors for both businesses and homes.

John Flores, Guardian Alarm’s Customer Service Manager, presented the group with the company’s commercial and residential fire alarm monitoring procedures and policies. The day ended with a walk-through tour of Guardian Alarm’s UL certified and FM approved Monitoring Station.

“Maintaining a close relationship with local law enforcement and fire safety officials is just one of the many ways Guardian strives to provide our customers with the best service in the industry,” explained Flores.

Smoke Detectors by Great Alarm Installer

Guardian Alarm Residential Installer Kevin Gilson

Guardian Alarm installed several new smoke detectors in our house. We are very pleased with the work Kevin Gilson performed installing these smoke detectors. He was quite professional in his work habits & interaction with us.

Later, we discovered the real sign of the care he took when we had checked the attic on some other work that was being done. When someone pays attention to wiring being neat & well finished in an area where most people would likely never look, you know he has taken the same care throughout the whole job.

Sincerely, Mary & Keith Ensroth

Guardian Alarm 2011 4th Quarter Team Award

Every quarter, Guardian management nominates and awards teams within the company that demonstrates what we call the "Guardian Maximum." Earlier this year the Sales and Install Administration (SIA) team was spotlighted for going above and beyond what is normally expected of them.  Congrats to everyone on the SIA team and keep up the great work!

Guardian Alarm Acquires Accounts From Alert Alarm

Southfield MI, (September 20, 2012): Guardian Alarm Company of Michigan is pleased to announce the transfer of several thousand home security system accounts from Alert Alarm, Inc. based in Royal Oak, MI.  As of September 20th, 2012, Guardian Alarm will begin monitoring and servicing these systems. 

“Alert and Guardian are both Michigan based family owned alarm companies, so we know that our same high standards of service and customer dedication will be continued and reinforced,” assures Janet Nowakowski, President of Alert Alarm, Inc. 

Guardian Alarm General Manager, Karen Majeske, “Established in 1930, Guardian Alarm has a long standing reputation of professionalism, state-of-the-art technology and dedication to customer service, which has made us the largest privately owned security provider in North America.”

Karen Majeske, Guardian Alarm General Manager

About Guardian Alarm Company:
Guardian Alarm offers home and business security systems throughout Michigan, Ohio, Florida and Canada.  Guardian also offers medical alarms throughout North America and security guard services in select areas.  Contact a Guardian Representative at 1-800-STAY-OUT (800-782-9688) or www.guardianalarm.com for more information or a free security consultation.

Residential Installation "Best of the Best" Team

Every quarter Guardian Alarm chooses a team or department whose work goes above and beyond the Guardian "Minimum." The 2nd Quarter Team Maximum Achievement Award was given to the best of the Residential Installation team members by Director of Operations Larry Quentin. For more info about Guardian Alarm, visit our website http://www.guardianalarm.com or call 1-800-STAYOUT (782-9688).

Guardian Alarm of Canada

Chris Chandler, a 20 year Guardian Alarm of Canada veteran, takes us on a quick tour of our Windsor, ON offices. Guardian Alarm of Canada offers home and business security systems, video security, access control and medical monitoring devices. Find out more about Guardian Alarm at http://guardianalarm.com or call us today 1-800-STAY-OUT (782-9688).

"If anyone I know needs a security system, I know who to refer them to..."

Guardian Alarm Security Consultant David Raschke

"Thank you for the professional prompt service I have received from you on more than one occasion. Most of my calls have been 'last minute' requests and you have exceeded my expectation on delivering and taking care of my needs. On some or all of my requests a third party was required to be contacted and you jumped to the challenge and contacted them swiftly to meet my needs and I want to thank you for all you do. Your company should be very proud to have a person like yourself on their team. The bad news is you make me look bad because as a sales account executive myself, I don’t service my customers as you do. I will use you as a role model so I can please my customers as you so naturally do. If anyone I know needs a security system, I know who to refer them to... David Raschke, because people make a company not the brick and mortar." Bill B. - MI

 

"It is without hesitation that we recommend others that are interested in security to Guardian Alarm"

Eric Bindig, Guardian Alarm Security Consultant

“Over the past year, our organization, Gratiot County Community Mental Health, has had the privilege of working with Eric Bindig. On several occasions Eric has met with our Leadership Team assisting us in our endeavors to create a work environment for our employees that is safe and secure. Eric's professional approach, coupled with cost effective and efficient recommendations for a security system to meet our needs, was exemplary. Eric is timely and responsive to our questions and has provided the ongoing support necessary to continue to make improvements to our security system. It is without hesitation that we recommend others that are interested in security to Eric and Guardian Alarm. Not only did he answer our questions, he also offered reasons why we should or shouldn't consider a particular approach. He was very transparent and forthright in his recommendations.

It was without hesitation that I contacted Eric to inquire about the installation of a security system for my daughter's new home. As parents, we wanted to take the necessary steps to assure their safety and security. Working with Eric, we were able to design a security system to meet their individual needs. We all appreciate Eric's professionalism and his willingness to answer questions about the system and what would work best in their homes. My family agrees that Eric is the "best" and it was truly a pleasure working with him. We will definitely refer others to him.”

Carolyn Hilley, CEO
Gratiot County Community Mental Health

Battle Creek Customer Raves "Guardian Alarm is Amazing!"

“Our Battle Creek store was broken into Saturday night. We were closed the entire day, since we still didn't have electricity.  I called Guardian Alarm to make sure our back-up battery was giving a signal and it was. At 2am, Guardian called saying they dispatched the police. Someone had thrown a rock through the front window & door. The siren went off and they ran.  Thank God for Guardian!  They acted so fast in dispatching the police.  Fortunately, the burglars didn't get away with anything. Guardian is amazing!”

Laura C. – Owner, Disc Replay

Work at Guardian and get in shape!

For more information visit Guardian Alarm's website.

Kristen Miller: Guardian Alarm Employee of the Month June 2012

Kristen Miller

As a Customer Service Rep it is important to understand as far as customers are concerned we (the person they are speaking to at the moment) are the company. This is not a burden, but the core of our job. We hold in your hands the power to keep customers coming back! Our Guardian Minimum is engrained in doing the best for our customers and putting them before the team and our own personal needs. Being able to switch your schedule at a moments notice is a very important attribute of a CSR in a 24 hours department. Kristen Miller is someone who is willing to stay over, come in early, or even switch around her weekends off to help customer service during staffing shortages. She has a go with the flow personality and is able to switch between slow and heavy activity in a moments notice. She is able to buckle down and concentrate on the customers issues and get them on and off the phone while still being a good customer service representative.

Kristen is a team player; helping anyone in need as well as helping supervision to get new employees trained to take incoming phone calls. She is good at explaining Guardian’s procedures and reasoning behind doing certain functions that allows anyone who is sitting with her to be able to follow along with what she is doing and why. Kristen is a true ambassador for Guardian. She always speaks highly of Guardian Alarm and believes in the products and services we offer. She believes in fixing things and moving on to the next thing, not dwelling on the negative or mistakes. She is very receptive and accepts new ideas and suggestions. Kristen receives feedback positively and you are able to see an immediate alteration with her trying to take your wisdom and advice and receive it.  

With her 7 years of experience with Guardian, she brings not only a wealth of knowledge and experience but also a can-do attitude to her team. Positive behavior and reactions are good to have when we deal with different kinds of personalities all day with the different kinds of customers that we get daily. Her supervision team appreciates her flexibility with her scheduling as well as her easy going personality. She for the most part does not tell us "no." It is always "yes" with no complaining.

(L to R) John Flores - Customer Service Manager, Kristen Miller, Karen Majeske - General Manager

Derek Prisbylla, New Residential Sales Manager

We are thrilled to announce the promotion of Derek Prisbylla to Residential Sales Manager for Guardian Alarm’s Michigan operations.  He first joined the company in 1996 and has served as both a Residential and Commercial Sales Security Specialist. 

Derek brings a wealth of sales experience to his new role and is an eight time Security Network of America Grand Champion.  We look forward to Derek's ability to achieve the highest sales targets in his new role as our Residential Sales Manager.

As a company, Guardian is committed to rewarding loyal and valuable employees by promoting from within, so please join us in welcoming Derek to his new position and congratulating him on the promotion.

Time Lapse Workday

Enjoy a time lapsed look at our corporate headquarters in Southfield, MI.  This footage was shot one frame every ten seconds and includes behind the scenes glimpses at our warehouse, monitoring station, executive offices, elevators and even our lunch room.  It's essentially 8 hours of footage squeezed down to 90 seconds!  You can continue your exploration of Guardian Alarm at our website.

Avalene Durel: July Customer Service Rep. of the Month

There is something to be said about someone who takes pride in their appearance--even when wearing a uniform. Some people do not like the uniform because they feel there are not many ways to dress it up or accentuate their personal style, but it can be done and Avalene Durel is an example of a person who stands out in her Guardian Uniform from head to toe. She even expresses her own personal style in a variety of ways.

Avalene is not only known for her neat appearance but also her amount of experience and knowledge she brings to the table in Customer Service. She has been with Guardian for over 10 years now and has become a lead investigator on any trouble signal that hits her screen. She can personally be relied on to follow up with Fire Departments to make sure businesses are compliant with Michigan Fire codes and that the alarm is operable and working. Not only can she be counted on to follow up on trouble accounts, she also is one of our lead Integrated Security operators, helping us get a number of dayshift reps trained to be able to run this area solo. Avalene brings her extensive attention to detail to Integrated Security and makes sure she investigates any activity.

Congratulations to Avalene Durel as the Guardian June Customer Service Rep of the Month!  For more information about Guardian Alarm visit their website or call 1-800-STAY-OUT.

Guardian Alarm 2012 Red Cross Blood Drive Another Success

For years Guardian employees have donated to the Red Cross during the company's Annual Blood Drive. This year was another great success! Special thanks go to the Pierce Family for generously hosting and our terrific HR department for organizing and running the event. Management also cooked and served breakfast and lunch for the employees who donated blood.

The following is a letter we received from the Red Cross of Southeastern Michigan: "Thank you for all of your help with the blood drive yesterday. I hope you know how much we value your support and how much we appreciate all your hard work. The American Red Cross Blood Services staff extends their heartfelt appreciation for your efforts on behalf of the many patients whose lives depend on the availability of blood products in our community. Coordinating an American Red Cross blood drive - and knowing you're responsible for saving so many lives - makes you an invaluable contributor in our community. The results of your blood drive on June 13, 2012 are as follows: Blood Drive Goal: 31 34 Persons successfully donated one unit of whole blood 4 People gave double reds 5 First time donors!!! 38 Units of lifesaving blood were collected, giving as many as 114 hospital patients a chance to once again enjoy good health. Thank you very much for all your effort and support! We could not provide the necessary blood products to our area patients without your help. You are a true community lifesaver! Please share the outstanding results with your employees. Kelley DeLong DRD Biomedical Representative Donor Resources Development"

We can't wait to do it again next year!  For more information on Guardian Alarm, visit their website or call 1-800-STAY-OUT.

May 2012 Customer Service Rep of the Month

At Guardian Alarm “good customer service is good business!” We have one of the most unique customer service teams because there is always someone here to answer the phone professionally 24/7. We also have one of the friendliest, warmest people in our inbound area. Corrine Toney is a great asset to customer service as she does a good job of satisfying the customers 100% of the time with that genuinely warm personality. She has a kind demeanor and her communication skills are excellent. Corrine’s personality brings out the best in both our internal and external guest. She makes the angriest customers calm and reels them back in with her charm. Any customer that deals with her usually calls back in and asks for her again, because they know she is honest and looking out for their best interest. Please take this time in congratulating Corrine Toney as the May rep of the month. She is the image of Great Customer Service! Guardian Alarm is one of North America's largest privately owned security companies and was founded in 1930. Contact us 24-7 at 1-800-STAY-OUT (782-9688) or www.guardianalarm.com .

Guardian Alarm Customer Service Rep for April: Felicia Caldwell

"Thank you Guardian Alarm for the quick response to my sump pump alarm--my basement would have flooded otherwise!" Alicia in Sylvania, OH