As a Customer Service Rep it is important to understand as far as customers are concerned we (the person they are speaking to at the moment) are the company. This is not a burden, but the core of our job. We hold in your hands the power to keep customers coming back! Our Guardian Minimum is engrained in doing the best for our customers and putting them before the team and our own personal needs. Being able to switch your schedule at a moments notice is a very important attribute of a CSR in a 24 hours department. Kristen Miller is someone who is willing to stay over, come in early, or even switch around her weekends off to help customer service during staffing shortages. She has a go with the flow personality and is able to switch between slow and heavy activity in a moments notice. She is able to buckle down and concentrate on the customers issues and get them on and off the phone while still being a good customer service representative.
Kristen is a team player; helping anyone in need as well as helping supervision to get new employees trained to take incoming phone calls. She is good at explaining Guardian’s procedures and reasoning behind doing certain functions that allows anyone who is sitting with her to be able to follow along with what she is doing and why. Kristen is a true ambassador for Guardian. She always speaks highly of Guardian Alarm and believes in the products and services we offer. She believes in fixing things and moving on to the next thing, not dwelling on the negative or mistakes. She is very receptive and accepts new ideas and suggestions. Kristen receives feedback positively and you are able to see an immediate alteration with her trying to take your wisdom and advice and receive it.
With her 7 years of experience with Guardian, she brings not only a wealth of knowledge and experience but also a can-do attitude to her team. Positive behavior and reactions are good to have when we deal with different kinds of personalities all day with the different kinds of customers that we get daily. Her supervision team appreciates her flexibility with her scheduling as well as her easy going personality. She for the most part does not tell us "no." It is always "yes" with no complaining.
|(L to R) John Flores - Customer Service Manager, Kristen Miller, Karen Majeske - General Manager|