Customer Pleased with Alarm Response Time

Long Time Burglar and Fire Alarm Technician Praised by Customer

Ronnie Thompson (pictured) is a veteran burglar and fire alarm technician who has helped protect Guardian customers for over 30 years!

He recently received a gift basket from a customer along with the following note:

"Every once in a while there is an opportunity to pass on a kindness. Thank you for passing that kindness on to me. You went above the call of duty. Thank you so much. May God bless you and your family."

It's wonderful to hear that our customers appreciate Ronnie as much as we do!

Guardian Alarm Security Cameras Leads to Criminal Arrest

"TOLEDO, OH (Toledo News Now)

Toledo Police have identified two men caught on camera stealing scrap metal from a south Toledo business.

The suspects, Joshua Schnabel and Michael Coffman were tracked down thanks to a Crime Stopper tip and records from a scrap yard.

Schnabel was arrested over the weekend, Coffman just after 10 a.m. Tuesday. Police believe both men are the ones seen in the surveillance video released on Friday.

The video shows two men taking $1,600 worth of scrap metal from the We Are Ribs catering business in south Toledo. They take parts of the ac unit, siding and a even a freezer.

Police believe this is not the first time the two suspects have targeted a local business for scrap metal and they may be responsible for other thefts in the area.

Both men are facing breaking and entering charges along with vandalism charges."

Guardian Security Officer Retires After 37 Years of Protecting Detroit

Customer Loyal to Guardian Alarm Due to Long Time Employee



Mitch Ginsburg, Senior Security Consultant

"I wanted to take the time and express my family's gratitude for having Mitch (Ginsburg) as our Guardian Alarm rep. His generosity, knowledge-base, and outgoing personality has made him my number one go-to-expert for any and all Guardian Alarm questions. He has personally answered any calls after hours (and) provided my Mother with step-by-step professional answers to how her system is set up. (Mitch) has been the lead in providing our family with any maintenance and checklist items of importance since our purchase.

We are so appreciative of this expert advice and want to acknowledge Mitch for his loyalty to customer's needs. It makes our decision to stay with Guardian Alarm a non-issue. Thank you and your management team for reps with the character, expertise and personal attention to details."

Customer Praise For Guardian Alarm

Our sales, installation and customer service teams are often praised while many of our behind the scenes employees go unnoticed. However, this wonderful letter was written about two of our accounting team members:

"Time goes by so fast that we often lose track of it and don’t follow up on positive things but always address negative things. I wanted to stop time for a moment and express my appreciation for the assistance provided by two of your employees; Ms. Tiffany Newby (pictured, left) and Ms. Sherry Droze (pictured, right).

Both of these ladies have been efficient, polite and professional every time I contact them for assistance. They reply promptly to email messages and contact me via phone as needed when I have questions. It is my pleasure to work with both of them on our account to resolve billing issues." Inez G. - Redford, MI (10/6/14)

Customer Glad That She Chose Guardian Alarm as Security Provider

Every company loves to get feedback like this from a customer, especially when that customer had met with other security companies before deciding on Guardian Alarm. We'd like to thank our excellent installer Jim Harsh (pictured), who did a great job and helped convince our customer that she made the right decision:

“I am extremely happy with the installation of my new wireless system by Jim. He arrived on time and didn’t waste time during the installation process. I was impressed with his knowledge and professionalism as he took his time to demonstrate the functions of the new wireless system. I’m completely comfortable operating my new system and would recommend Guardian to family and friends.”

Another Satisfied Security Customer

Kind words about of one our excellent installers, Alex Hickey (pictured below), from a new customer: “We just had Alex install your alarm system. He was polite, professional, knowledgeable and patient, answering all our questions. All of them, even the stupid ones. He was also nice to our great dane, Mae. She sends her thanks as well.”