Derek Prisbylla, New Residential Sales Manager

We are thrilled to announce the promotion of Derek Prisbylla to Residential Sales Manager for Guardian Alarm’s Michigan operations.  He first joined the company in 1996 and has served as both a Residential and Commercial Sales Security Specialist. 

Derek brings a wealth of sales experience to his new role and is an eight time Security Network of America Grand Champion.  We look forward to Derek's ability to achieve the highest sales targets in his new role as our Residential Sales Manager.

As a company, Guardian is committed to rewarding loyal and valuable employees by promoting from within, so please join us in welcoming Derek to his new position and congratulating him on the promotion.

Time Lapse Workday

Enjoy a time lapsed look at our corporate headquarters in Southfield, MI.  This footage was shot one frame every ten seconds and includes behind the scenes glimpses at our warehouse, monitoring station, executive offices, elevators and even our lunch room.  It's essentially 8 hours of footage squeezed down to 90 seconds!  You can continue your exploration of Guardian Alarm at our website.

Avalene Durel: July Customer Service Rep. of the Month

There is something to be said about someone who takes pride in their appearance--even when wearing a uniform. Some people do not like the uniform because they feel there are not many ways to dress it up or accentuate their personal style, but it can be done and Avalene Durel is an example of a person who stands out in her Guardian Uniform from head to toe. She even expresses her own personal style in a variety of ways.

Avalene is not only known for her neat appearance but also her amount of experience and knowledge she brings to the table in Customer Service. She has been with Guardian for over 10 years now and has become a lead investigator on any trouble signal that hits her screen. She can personally be relied on to follow up with Fire Departments to make sure businesses are compliant with Michigan Fire codes and that the alarm is operable and working. Not only can she be counted on to follow up on trouble accounts, she also is one of our lead Integrated Security operators, helping us get a number of dayshift reps trained to be able to run this area solo. Avalene brings her extensive attention to detail to Integrated Security and makes sure she investigates any activity.

Congratulations to Avalene Durel as the Guardian June Customer Service Rep of the Month!  For more information about Guardian Alarm visit their website or call 1-800-STAY-OUT.

Guardian Alarm 2012 Red Cross Blood Drive Another Success

For years Guardian employees have donated to the Red Cross during the company's Annual Blood Drive. This year was another great success! Special thanks go to the Pierce Family for generously hosting and our terrific HR department for organizing and running the event. Management also cooked and served breakfast and lunch for the employees who donated blood.

The following is a letter we received from the Red Cross of Southeastern Michigan: "Thank you for all of your help with the blood drive yesterday. I hope you know how much we value your support and how much we appreciate all your hard work. The American Red Cross Blood Services staff extends their heartfelt appreciation for your efforts on behalf of the many patients whose lives depend on the availability of blood products in our community. Coordinating an American Red Cross blood drive - and knowing you're responsible for saving so many lives - makes you an invaluable contributor in our community. The results of your blood drive on June 13, 2012 are as follows: Blood Drive Goal: 31 34 Persons successfully donated one unit of whole blood 4 People gave double reds 5 First time donors!!! 38 Units of lifesaving blood were collected, giving as many as 114 hospital patients a chance to once again enjoy good health. Thank you very much for all your effort and support! We could not provide the necessary blood products to our area patients without your help. You are a true community lifesaver! Please share the outstanding results with your employees. Kelley DeLong DRD Biomedical Representative Donor Resources Development"

We can't wait to do it again next year!  For more information on Guardian Alarm, visit their website or call 1-800-STAY-OUT.

May 2012 Customer Service Rep of the Month

At Guardian Alarm “good customer service is good business!” We have one of the most unique customer service teams because there is always someone here to answer the phone professionally 24/7. We also have one of the friendliest, warmest people in our inbound area. Corrine Toney is a great asset to customer service as she does a good job of satisfying the customers 100% of the time with that genuinely warm personality. She has a kind demeanor and her communication skills are excellent. Corrine’s personality brings out the best in both our internal and external guest. She makes the angriest customers calm and reels them back in with her charm. Any customer that deals with her usually calls back in and asks for her again, because they know she is honest and looking out for their best interest. Please take this time in congratulating Corrine Toney as the May rep of the month. She is the image of Great Customer Service! Guardian Alarm is one of North America's largest privately owned security companies and was founded in 1930. Contact us 24-7 at 1-800-STAY-OUT (782-9688) or www.guardianalarm.com .

Guardian Alarm Customer Service Rep for April: Felicia Caldwell

"Thank you Guardian Alarm for the quick response to my sump pump alarm--my basement would have flooded otherwise!" Alicia in Sylvania, OH